V1 Event Notification – Captira

Banner Status Update

For Retail bail agencies
, v1 report information to be accessible as an archive in v2.
5-3-2024  --  v1 Archives will start to show in some v2 accounts starting from Monday / Tuesday however it is progressing much slower than anticipated as much of the process is manual. If you have completed the v1 v2 link request form, these will start to appear as they are rolled out and added account by account and individual account timing is uncertain at this point. This is being done on a queue basis and the v2 account admin email will receive an email once your specific account archive is available in v2 and how to access it. On successful completion, they are busy moving across individually and we understand the frustration on any delay experienced on your specific account. We are working as hard as possible within the constraints we are presented with.

For Sureties & General Agencies
, the latest status update was emailed 4-30-2024 to administrator account emails.

We have an Event on v1. This does NOT impact v2 which is secure in a different datacenter.

We had an unknown third party actor event  and we are only doing email support at this stage at customercare@captira.com

ALL size bail agencies can now use v2 and a big Thank You to the hundreds of agencies who have already switched .
To start using v2 immediately, please scroll to the bottom of the page.

Event Notification No.7 : 4-16-2024

April 16, 2024  — We are still in progress in our technical and investigative process, but we do have a status update.

Although we continue to explore all possible recovery options, at this stage, it appears unlikely that the version 1 datacenter will come back up.

Separate from the production environment issue, the client individual database backups appear to have been successfully restored.

The next steps below will be client-specific and depend on which software product you use (e.g., Retail bail agency, Surety or General Agency software). We now will shift from updating this general event update notification page and instead will email updates to our client account holders with information and options more pertinent to each client’s individual circumstances and account.

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The account holder will receive an email specific to their product, data and their process forward.
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Retail bail agencies can start using version 2 immediately (please scroll to the bottom of this page for more information) and the alternatives for Sureties and General Agents will be included in an email to be sent to your account holder.  

With the current high rate of agencies signing up to version 2, email is our preferred manner of communication, being more efficient than telephonic engagement so all clients can be responded to in a timely manner and there is a FAQ is at the bottom of this page.

Disclaimer: all information on this page and Event notification information is based on updating events as they occur and are provided in good faith but are not to be relied upon in any manner that can be used in, or assert legal claims against Captira or the authors. Parts of this Event page, including Banners, Footer Alternatives and FAQ, may be updated on page from time to time as new information comes to light and is shared and published on an 'as-is' basis.

FAQs

Update: 5-1-2024


Alternatives for our Bail Agencies


You can start using a V2 account immediately
Use promo code V1EVENT for 30 days free subscription on V2 while we resolve this.
Be advised that V1 archive reports will not be present at this time
The plan as outlined above is to have v1 database information accessible as an archive of reports within v2 after resolution
This will be a new account requiring an email as a username, your V1 login credentials will not apply
Version 2 is secure

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Step 1 Read the FAQ
on How Do I Use And Learn Version 2

Step 2  Start using using V2  < here >

Use promo code V1Event
when entering your card payment details

This is a hard time in a crazy world
and we are here to answer questions at customercare@captira.com